Coordinate the introduction across borders
Confirm the buyer’s preferred language, time zone and communication channel. Ask the local team which languages it can support rather than assuming that a translated website guarantees a consultant in that language. Set a time for the first shared conversation.
Agree responsibilities before sharing documents
Record who handles the shortlist, viewings and follow-up. Share only the personal information needed for the agreed purpose and use an appropriate channel. Check your own professional, privacy and tax obligations with qualified advisers where necessary.
Keep the buyer’s decision clear
Present prices in the quoted currency. If you add a currency conversion, date it and identify it as an estimate. Payment charges and exchange movements can affect the buyer’s final cost. Do not use an old conversion as a binding offer.
Start with the guide you need
The guides below explain the introduction workflow, Thailand property selection and referral fees. They apply to a specific client enquiry, without unsupported promises based on the agent’s city.
Related pages
IBG Property editorial team. A practical workflow and questions to discuss with your manager. Commission, client attribution and service scope depend on the agreement. Case studies describe individual transactions, not guaranteed outcomes.